After a lot of hard work and research, we have launched our theme. Before launching our products, we have done repeated testing, so we firmly believe that our digital goods will work without any issue. Besides, our product has its demo, documentation, features comparison table, which we strongly recommend you to explore before purchasing the theme. Still, if you have any questions about our products, you can contact our support team, and we are always here to help you in any way we can.
Furthermore, if you purchased the theme and experienced a technical issue with the respective product, we recommend you to contact the support team and seek assistance. Our team will typically reply to you within 24 hours. We try to respond to every email sent to us, but still, if we don’t get our reply, please check your email’s spam or junk folder or try again to submit your message via support ticket.
Likewise, before making a refund request, you need to read our documentation of the theme you have purchased. Try to contact our support staff by opening a new support ticket. At last, make sure that your server meets the specifications required for the product and WordPress in general.
If the theme you purchased didn’t work properly or broken, missing the features we described on the sales page, and our support team couldn’t resolve the issue, we will be able to refund after 14 days from the initial investment. Our support team is always committed to solving your problems, and if you are still not satisfied, you will get a refund.
Cases for a Refund Disapproval
In most cases, we can help with the issues and assist you in using the theme. Please note that we will not be able to provide a refund for the following cases until you reach our support team about the issue, and we offer a solution to the problem.
We will not refund in the following cases:
- No refunds will be given after 14 days from the initial purchase.
- If you change your mind or you don’t want it anymore.
- If the item did not meet your expectations or the theme work as described but didn’t meet your needs, we cannot provide a refund.
- If you bought the product by mistake, we are not able to refund it.
- If an issue occurred by third-party plugins, themes, or other software, we are not responsible for this issue.
- If you don’t contact the support team for help, we have to decline your refund proposal politely.
If you have any queries, please contact us, and we will be happy to assist you!